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Shipping & Returns

ITEMS

  • Most items listed are in stock unless stated that they are made-to-order. This reduces our carbon footprint and contribution to landfill.

  • In-stock items will be shipped within two days of receipt of the order.

  • Made-to-order items will be produced within 10 days of order receipt, with a lead time of around one week for delivery.

SHIPPING

  • Free delivery is offered to the Seaford and surrounding suburbs.

  • Regular Australia Post options are applied at checkout.

RETURNS

  • Returns or exchanges are accepted within 14 days of receipt.

  • Returns will be accepted if the goods received are damaged or faulty. Photo evidence of damage or fault is to be emailed as per below.

  • Please remember that many of the local artisan works are original.

  • We endeavour to provide the best quality of service and high-grade products, but at times things can go wrong! Please be patient and chat with us if you have any concerns.

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Please email hello@creekandbay.com.au to discuss returns.

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You can also reach out to us via DM on Instagram @creekandbay

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